Accessibility Statement

Summary / Conformance Status

This website is operated by Advance Local. Diversity, Equity & Inclusion are at the core of our mission to strengthen and empower the communities we serve. We are deeply committed to ensuring that content on our websites is accessible for all users, including people with disabilities and those who rely on assistive technologies, such as screen readers. Our ongoing accessibility efforts work towards conforming to the Web Content Accessibility Guidelines 2.1 (WCAG) level AA.

WCAG provides guidelines for designers and developers to improve accessibility for people with disabilities. We are strongly committed to the principles of accessibility and our teams are working diligently to continually improve our accessibility levels.

Measures to Support Accessibility

  • We utilize ARC Monitoring, an automated accessibility testing and monitoring solution, to conduct regular scans of our pages and identify errors and areas of improvement that are detectable by automated tools.
  • We leverage Google Lighthouse, an open-source tool that audits performance and accessibility, to benchmark accessibility on our sites, identify regressions, and make improvements to our code.
  • We conduct periodic manual audits of key areas of our sites and address the issues identified/raised.
  • We actively prioritize accessibility issues for remediation based on issue severity and impact to the user.
  • We conduct educational workshops and training sessions to keep accessibility awareness and best practices top-of-mind when building and updating products and content for our sites.
  • We incorporate accessibility in our vendor assessment process.
  • We actively collaborate with partners and vendors on accessibility awareness and issue remediation whenever possible.

Contact Info / Feedback

If you encounter accessibility barriers or are having trouble accessing or navigating through our website, please email digitalservice@syracuse.com or call 1-315-470-6397 (toll-free: 1-800-765-3231). We are committed to ensuring an inclusive online experience for all users. We will work with you to understand and address any issues or concerns.